Question 1

Is there a first-clean surcharge?

Accepted Answer

Occasionally—heavily soiled glass/frames or post-build cleans take longer; we’ll confirm any extra cost upfront.

Question 2

What if I’m not happy with the result?

Accepted Answer

Tell us within 48 hours and we’ll put it right—your satisfaction matters.

Question 3

How are prices calculated?

Accepted Answer

By size, access, height, and condition. We keep pricing transparent and fixed once quoted.

Question 4

Do you offer discounts for regular service or multiple properties?

Accepted Answer

Yes—maintenance schedules and portfolio pricing are available.

Question 5

Can you provide references or reviews?

Accepted Answer

Absolutely—customer reviews and trade references are available on request.

Question 6

Will you remind me when the next clean is due?

Accepted Answer

Yes—we can set up reminders for your chosen frequency.

Question 7

Do you carry ID and abide by site rules?

Accepted Answer

Yes—photo ID on request, and we follow all site inductions and safety procedures.

Question 8

Can you work out of hours?

Accepted Answer

Early/late or weekend visits are available for commercial clients—just ask when booking.

COMMON QUERIES

Frequently asked questions